The World of Work Project

The AIDA Marketing Model

The AIDA model is a marketing model with four stages: Awareness, Interest, Desire and Action. Like all hierarchy of effects models, the AIDA model shows how to funnel consumers towards a purchase by helping them get to know the product, then like the product, then purchase the product.

Summary by The World of Work Project

The AIDA Marketing Model

The AIDA model is a framework for persuasive communication from the world of marketing. Its four stages are: awareness, interest, desire and action.

It’s a hierarchy of effects model that follows the CAB process. It starts by developing awareness (Cognition) then desire (Affect) before stimulating action (Behavior).

The model is shown as a funnel, representing the reducing number of people expected to progress to each stage. We look at each stage of the model below.

A – Awareness

The first stage of this model is focused on awareness. The objective at this stage is, broadly, to make as many people in the market aware of the product, good or brand as possible.

This is usually achieved by advertising the product widely across whatever mediums are deemed to be appropriate for potential customers, while also taking into consideration the cost of advertising. Obviously, as new forms of media arise, such as social media, new methods of creating awareness are created, such as using “influencers”.

Organizations are constantly vying for a slice of our attention and awareness.

I – Interest

Of those who have been made aware of the product, a smaller subset of individuals will become interested in it. There’s something about it, or the message associated with it, that appeals to them.

Individuals who are interested in the product, good or service, who are known as suspects, become interested in learning about it and developing an understanding of its specifics and how it could fit into their lives.

This development of interest can be fostered in several different ways. Some levels of detail can be included within advertisement, but more usually, interested prospects use their own energy to search out more information about the product. They could, for example, look at technical specifications on a manufacturers website to learn more about a piece of technology.

D – Desire

Of those suspects who have developed an interest in the product will be a further subset who, following their exploration of the product, develop a desire for it. These people are known as prospects.

At this stage prospects have a clear desire for the product, good or service and would like to acquire it. They may still have some barriers to overcome in their decision making process, such as price or friction in transactions, but they are broadly ready to be converted into customers.

A – Action

Of the prospects who have developed an actual desire for the product, there will be a further subset who make the actual final step of completing a purchase. Once they have taken this final step they stop being prospects and become customers.

Becoming a customer takes action. Even if that action is trying to pay for a watch with your burrito loyalty card…

This step of converting from a prospect into an customer takes a conscious, considered action on the part of the individual. This action usually takes the form of a purchase of a desired good.

There are techniques that retailers or other organizations use at this stage to help get these individuals over this last set of barriers, to convert them from prospects who desire the product into actual consumers. Examples of these techniques, which often include the use of behavioral science knowledge to create influencing choice architectures, are covered elsewhere in this website.

The World of Work Project View

The AIDA model is a well established model that helps marketers frame their communications with people at different stages through the consumption journey. It’s slightly outdated because it ends at purchase, where modern marketing now extends beyond this point to include building loyalty and ensuring retention.

We believe this model is worth understanding not just for markewting, but also for shaping internal communications or selling ideas (such as a future change) inside of an organization. The design of communication models often follows a similar process with a desire to influence how employees think, how they feel about situations and what they do.

Sources and further reading

Where possible we always recommend that people read up on the original sources of information and ideas.

This post is based on original work which has been attributed to the American advertiser, Elias St. Elmo Lewis. We have no specific references for further reading in relation to it, but you can learn more about it from many different websites on the internet.

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