Good communications should be accurate, brief and clear.

Summary by The World of Work Project

The ABC’s of Communication

There are many different “ABC” models of communication available. Our version simply says that when creating good communications ensure accuracy, brevity and clarity. It’s as simple as ABC.

In light of the guidance, we won’t say any more!

Sometimes keeping things simple is best.

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As a community interest company we exist to help improve the experiences people have at work. Our free, monthly, live, online seminars are one way we strive to bring this ambition to life. They’re accessible by anyone, wherever they are in the world.

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Learning More

You might enjoy learning about Enterprise Social Networks or common language in the workplace. Of course, words alone don’t do much. Tone and body language have a huge role to play in most communications.

The amount of information we convey should be governed by chunking limits. And it’s good to follow the 7s of communication, as well as the ABCs of communication. You might also like these 10 basic rules for better presentations.

To learn more broadly about communications, you might enjoy our introductory podcast on the subject:

The World of Work Project View

This is a nice little aide-memoire, but of course it really depends on the overall purpose of your communication as well as on the nature of your audience. So while this is a nice little model to know, it’s not something that should always be used.

Our Podcast

Our Podcast is a great way to learn more about hundreds of fascinating topics from around the world of work.


The information in this post comes from conversations we’ve had in our working lives and there are no source materials to refer to.

We’re a small organization who know we make mistakes and want to improve them. Please contact us with any feedback you have on this post. We’ll usually reply within 72 hours.