The COIN Feedback Model
Start the feedback process by opening the conversation with the individual and connecting with them in relation to the topic you’ll be providing feedback on. This is about setting the scene and getting them into the right frame of mind to think about the situation and actions that you’re delivering feedback about.
The second stage of The COIN Feedback Model is “observation”.
Having established the connection to the topic, the next step is to introduce the actions or behaviors that you want to provide feedback about. These should be specific things that you have personally observed. They should be factual and devoid of emotive language.
After you’ve shared your observations, you need to show the impact of the actions or behaviors that you observed . This is the “so what” part of the conversation and it’s a key stage in helping someone understand why and how their actions or behaviors affected others. This understanding is essential if they are to change their behaviors in the future.
The last stage of The COIN Feedback Model is “next steps”.
Having demonstrated the impact of actions or behaviors, you need to help the individual prepare to change them. They need to think through and visualize how they should have acted, and what they might do differently in the future to prevent these impacts occurring again.