The World of Work Project

Enterprise Social Networks

Enterprise Social Networks (ESNs) are private, internal communication platforms used by organizations to improve information flow, engagement and the sense of community. They aim to be “Facebook for work” and...

Cialdini’s 6 Principles of Persuasion

People make decisions using heuristics (mental short-cuts or rules of thumb). By understanding these rules, you can use them to persuade and influence others. The six core principles of persuasion are:...

Six Facets of Effective Listening

The six facets of effective listening are key skills associated with personal sales, but which are helpful in many areas of life. They are: pay attention, monitor non-verbal communication, paraphrase and...

Category - Communication

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